Econt
Econt
Econt is Bulgaria's largest courier network. Its shipping system handles preparation, dispatch, tracking and delivery — used every day by company clients, private senders, office staff and couriers on the road.
Econt is Bulgaria's largest courier network. Its shipping system handles preparation, dispatch, tracking and delivery — used every day by company clients, private senders, office staff and couriers on the road.
Designed at Despark
Challenge
The system had been growing for years, one feature at a time, and the cost showed up where it hurt most: preparing a shipment took too long. Office queues moved slowly, couriers worked around the software, and business clients complained. Three groups depended on the same screens with entirely different pressures on them — and no one had mapped what the system was actually asking of each.
Strategy
I started by auditing every process and function in the existing system, then went to find out what using it is really like. I sat in Econt offices watching staff work through queues, interviewed couriers, and spent several days working as a courier's assistant — delivering and collecting parcels at real addresses. I ran interviews with business clients and watched them work in their own offices. That produced a map of where the system slowed people down and what each fix was worth, which became priority guides, wireframes, and a prototype that went through several rounds before it was given a new interface.
Outcome
What I delivered was a system understood end to end: an audit of every process, a prioritised map of where time was being lost, wireframes and a tested prototype, and the interface for all of it. The map outlived the project — it's the part that keeps being useful after the redesign ships.
Challenge
The system had been growing for years, one feature at a time, and the cost showed up where it hurt most: preparing a shipment took too long. Office queues moved slowly, couriers worked around the software, and business clients complained. Three groups depended on the same screens with entirely different pressures on them — and no one had mapped what the system was actually asking of each.
Strategy
I started by auditing every process and function in the existing system, then went to find out what using it is really like. I sat in Econt offices watching staff work through queues, interviewed couriers, and spent several days working as a courier's assistant — delivering and collecting parcels at real addresses. I ran interviews with business clients and watched them work in their own offices. That produced a map of where the system slowed people down and what each fix was worth, which became priority guides, wireframes, and a prototype that went through several rounds before it was given a new interface.
Outcome
What I delivered was a system understood end to end: an audit of every process, a prioritised map of where time was being lost, wireframes and a tested prototype, and the interface for all of it. The map outlived the project — it's the part that keeps being useful after the redesign ships.
© 2026 Design and code by Daniel Prashtilsky.